Customers of Dedicated Computing maximize productivity and increase customer satisfaction with valuable services, such as remote diagnostics, system monitoring, and proactive preventive services.
DC
AssistTM
Customers of Dedicated Computing can leverage DC Assist™ for multiple service options to help support their products.
Warranty Services
• First year Remote Diagnostics
• Post Warranty Contract (Fixed Rate)
• Extended Warranty
• Warranty (1 Year)
Repair Services
• Time and Material Repair
• On-site Repair
• Expedited Repair
• Priority Repair
• Repair of Non-DC Compute
Specialty Services
• Patch / Image Management
• Customized Packaging
• Advanced Replacement Pool Mgt.
• Parts Harvesting
• Global 24/7 Help Desk Services
• Upgrade Compute
• Customer Training
DC Digital
ServicesTM
DC Digital Services™ includes valuable services to assist OEMs with managing their computer systems and instruments, including proactive Preventive Services and Remote Diagnostics.
Preventive Services
• DC Managed Remote Monitoring
• DC Monitoring of Customer Connected Device
• Vulnerability Analysis
• Performance Management & Tuning
Remote Services
• Remote Re-Imaging
• Remote Diagnostics
Remote Diagnostics is a service providing comprehensive hardware diagnostics enabled through remote connectivity to fielded systems or the OEM manufacturing environment.
Desktop Instrument & Medical DisplaysDC provides computing solutions and displays for large, big iron equipment, and smaller desktop instruments.
DC Platforms™DC designs and develops integrated compute platforms optimized to meet the unique application requirements of our customers.
DC Assist™Global services for your embedded systems, including 24/7 Help Desk, On-site Repair, and unique services, such as Advanced Replacement Pool Management.
DC Digital Services™Valuable services, inculding proactive Remote Monitoring, Re-Imaging, and Diagnostics.
Services ROI:
(Hover over each section to learn more.)
INCREASE:
• MTBF
• Customer Satisfaction
• Consumable Revenue
REDUCE:
• Service Visits
• Return Calls
• Software Update Costs
• Customer Downtime
INCREASE:
• Market Share
REDUCE:
• Inventory Costs
• Field Visits
INCREASE:
• Self Service
• Information Sharing
• Associate Productivity
REDUCE:
• Product Failure
• Time Required Per Call
• Number of On-site Calls
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WERING THE WORLDS MOST IMPORTANT DEVICES®