Remote Service is the Latest Competitive Frontier for Medical Device Manufacturers

When system uptime is everything, embracing a remote diagnostics strategy is a competitive necessity. It is also a bold undertaking, keeping management and engineering teams stepping cautiously, yet open to service partnerships and strategies that can raise their stature as service provider. Collaborating to transform processes may be an uncomfortable task, but it is a vital step in ensuring maintenance processes are efficient, compliant, and designed for longevity. Offering service also provides opportunities – to differentiate an OEM from the competitive field, develop new revenue streams beyond delivering a system, and keep partners and customers happy and supported.

What steps are necessary in designing remote service models, and as importantly, how can manufacturers define success? A stepped approach, illustrated by one manufacturer’s real-world experience, removes the fear, sets expectations, and positions leaders for long-term rewards.

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