Customer Success Story - Network Security

Customer Situation - A leading provider of network security solutions included Dedicated Computing among a small group of candidates to take over the manufacture of an existing product. During the process, we learned that the customer was encountering frequent problems with an accessory card in the server chassis slipping from its riser mount and causing system failures.

Design - DC engineers pointed out that they had already encountered this problem with this specific Intel server chassis, and had designed a solution in a modified card cage unit—which happened to be in place on the QC demo unit we had sent for their evaluation.

This was a pleasant surprise, and the customer also found that our structured ISO-compliant processes, customer-specific work instructions inspired confidence. Our ability to maximize quality by minimizing variation and providing thorough incoming QC were also appealing.

Solution - The card cage modification was eventually incorporated by Intel into the base chassis design. Meanwhile, the first DC-manufactured system for this customer shipped in February ‘05, and by July all the customer’s primary manufacturing business was shifted to DC.

To date, we have drop-shipped over 3000 systems to end users in 70 countries without a failure, while managing all international freight documentation and customs requirements. The customer now utilizes our product engineering services and environmental testing capabilities in the development of new products, and is freed by our self-monitoring abilities to focus on the advancement of their business.