Dedicated Computing's business processes provide consistent quality for our customers, from the initial capture of requirements and expectations to the production and support phases of a program. We strive to build long term partnerships with our customers by providing significant value to their business and by managing the relationship in a way that accomodates their culture, systems and communication style. We credit this approach, among other things, as a prime driver behind our high customer retention rates - 98% year to year.
Factory-based Account Managers build relationships with a long-term understanding of our customers and their business issues and processes. We understand the necessity and value of Account Managers that have a deep understanding of our customer's business and for that reason rarely change Account Manager assignments. As a result, 90% of our customers have never experienced a change in Account Managers.
Communication is bolstered with quarterly product quality reports and annual or semi-annual strategic business reviews, keeping both organizations keep up to date with respective strategic directions and new developments.
Our secure, customized "Ozone" extranet provide 24/7 access to product- and customer-specific technical information and order management, allowing customers to conduct business on their own schedule and access real-time manufacturing data.